PLAYER SUPPORT

Click on the Register button on the HappyHugo homepage, follow the instructions and start your journey with Hugo!

Please keep in mind that you can only have one account on Happy Hugo. Any duplicate account found will be closed and the winnings voided.

Click on ”Log in” at the top of the HappyHugo homepage and choose Forgot password. Enter the requested information and an email will be sent to you with information on how to reset your password.

Privacy Protection is a top priority and we declare to always keep our players’ privacy protected, ensuring all the information is protected with multiple different safety procedures. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about HappyHugo’s Privacy Policy.

Upon your first withdrawal you will be asked to verify your account and personal details. To do so, simply send your valid copies from photos or print screens of personal documents to [email protected]. 

The documents requested may include, but are not limited to:

- A photo of a valid personal identification document (ID, Driver’s license, or Passport)

- A photo of front and back of the signed valid credit card(s) used for depositing (Please cover the 8 middle digits and CVV that is found on the back of the card. The card also needs to be signed on the back)

- A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

- A photo or screen shot of valid Bank Statement (Your name, account number, IBAN and BIC number must be visible)